Privacy Policy

Last updated: 4 August 2026

Introduction

The Gifting House respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information when you submit consultation requests
• Email address for correspondence
• Details about gift occasions and preferences you share with us
• Technical data such as IP address, browser type, and device information

How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and enquiries
• Provide personalised gift recommendations
• Process and fulfil orders
• Improve our website and services
• Communicate with you about our collections and services

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or contact us
• Contract performance when providing services you request
• Legitimate interests in operating and improving our business
• Legal obligations where applicable

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in fulfilling orders
• Artisans and makers when coordinating custom items
• Legal authorities if required by law

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Consultation requests are kept for up to two years unless you request deletion.

Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent at any time

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Cookies

Our website uses cookies to enhance your browsing experience. See our Cookies Policy for detailed information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us at:

[email protected]